Support · Shipping & Duties

Quoted to your door.

Every ALBAN shipment is quoted individually. An automatic table travels as crated freight — roughly 40–60 kg packed — while tiles and accessories ship by courier. So the honest answer to “how much is shipping?” depends on your country, your address, and what's on your list. That's exactly what your quote is for: one clear, itemized number before you commit to anything.

Freight, explained

How shipping works.

Two kinds of journeys leave our Tokyo warehouse — and your quote names exactly which one your order takes.

Tables

Crated freight

An automatic table ships roughly 40–60 kg packed, so it travels as crated freight — by air or sea depending on your destination and timeline. We build the export crate in-house and book the journey door to door, from our warehouse to your address.

Packed weight and crate dimensions are confirmed in your quote.

Tiles & accessories

International courier

Tile sets, mats, and spare parts are lighter, so they ship by tracked international courier — faster, simpler, and still door-to-door. If your list mixes a table with accessories, we'll quote the combination that makes the most sense.

Every quote covers the full journey — not just to a port or a border, but to your door. Insured carriage is available, and where it applies it is confirmed in your quote along with the carrier and the estimated transit time.

At the border

Duties, taxes & paperwork.

Import duties and taxes are not included in your quote unless stated. Final duties, taxes, and import fees are determined by local customs authorities and may vary depending on the destination country, product type, and declared value. We declare every shipment accurately, attach complete documentation, and will tell you what to expect for your country before you order.

Every order ships with a complete commercial invoice — itemized products, HS codes, declared values, and your company details if you're importing as a business. Business importers may need additional documentation, such as an EORI number, depending on the destination; we prepare the paperwork accordingly. And if your customs broker needs documents in advance, we'll send them before the shipment moves.

After you approve

Payment, after your quote.

There's nothing to pay on this website. Once you approve your quote, choose how to pay: a secure card payment link, a PayPal invoice, or international bank transfer (preferred for wholesale orders). We confirm receipt within one business day, then crate and ship — tracking number and export documents go straight to your inbox.

From approval to your door

  1. Approve your quote — by replying to the email or using the approval link.
  2. Choose how to pay — a secure card payment link, a PayPal invoice, or international bank transfer (preferred for wholesale orders).
  3. We confirm receipt — within one business day.
  4. We crate and ship — export packing built in-house, freight booked door to door.
  5. Tracking and export documents — emailed to you the moment your order moves.

Built-to-order and volume orders may require a part-payment before production begins — if so, it is always stated clearly in your quote.

Country guide

Your country, in brief.

The short version of how shipping, duties, and payment usually work for your destination. Your quote makes all of it specific.

Shipping — Tables travel as crated air or sea freight to your door; tiles and accessories ship by courier. Door-to-door delivery is available to all 50 states.

Duties & taxes — Customs duties and import fees may apply and are billed separately at import. Final duties, taxes, and import fees are determined by local customs authorities and may vary depending on the product type and declared value. Current guidance for your state is included with your quote.

Payment — Secure card payment link, PayPal invoice, or bank transfer.

Final duties, taxes, and import fees are determined by local customs authorities and may vary depending on the destination country, product type, and declared value.

Frequently asked

Shipping questions, answered.

The five questions we hear most. Anything else — send us your country and your list, and a real person will answer.

It depends on your country, your address, and what's on your list — which is exactly what your quote is for. An automatic table travels as crated freight, roughly 40–60 kg packed, while tiles and accessories ship by courier. Request a quote and you'll receive one clear, itemized number — product, crating, and door-to-door shipping — before you commit to anything.

Know what you want?

Add the tables, tiles, and accessories you're considering, tell us where they're going, and a real person in Tokyo will price the whole journey — door to door.