When purchasing a fully automatic riichi mahjong table from overseas, shipping costs are not fixed.
Because the tables are large and heavy, shipping fees vary significantly depending on the destination country or region, final shipment weight, and delivery method.
For this reason, ALBAN uses a quote-based ordering system for international customers.
This allows us to provide accurate pricing and select the most suitable shipping method for each order.
We take the time to work closely with each customer individually to ensure a smooth and reliable purchasing experience.
How to Purchase (Quote-Based Ordering)
Step 1: Visit the ALBAN Online Shop
Please visit the ALBAN online shop and review the product models and available options.
Step 2: Click “Get a Quote”
Orders cannot be completed directly through the cart.
Please click the “Get a Quote / Request for Quote” button and submit an inquiry instead.
Step 3: Submit the Required Information
Please include the following details in your request:
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Product name / preferred model
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Quantity
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Destination country and city
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Postal code (recommended)
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Any special requests (preferred delivery timing, configuration options, etc.)
Step 4: Receive Your Official Quote
After reviewing your inquiry, we will send you a detailed quotation including shipping costs.
We aim to respond within two business days,
however, response times may be longer during busy periods due to high order volume.
Thank you for your understanding.
Your quote will include:
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The most suitable shipping method
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Exact shipping cost
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Total amount (product price + shipping)
Step 5: Confirm and Make Payment
Once you approve the quotation, we will issue an invoice covering both the product price and shipping cost.
Payment can be made securely via credit card, PayPal, or bank transfer.
Step 6: Packing and Shipment
After payment is confirmed, your order will be carefully packed and dispatched.
A tracking number will be provided once the shipment has been sent.
Shipping Methods
Main Shipping Options
Depending on the destination country and shipment conditions, we will select the most appropriate method from the following:
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UPS (international courier service)
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International forwarding service (tenso.com)
For all countries, international forwarding via tenso.com may be included as part of the shipping solution when appropriate.
Estimated Delivery Times by Region
Asia
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Estimated delivery time: 3–7 days
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Main shipping methods: UPS / International forwarding (tenso.com)
North America & Europe
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Estimated delivery time: 5–10 days
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Main shipping methods: UPS / International forwarding (tenso.com)
Other Regions
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Estimated delivery time: 7–14 days
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Main shipping methods: UPS / International forwarding (tenso.com)
Delivery times may vary due to customs clearance, weather conditions, or peak shipping seasons.
Duties and Taxes (Important)
Import duties, taxes (such as VAT or GST), and customs clearance fees are not included in our invoice and are the responsibility of the recipient.
These charges may be collected directly by the carrier or local customs authorities upon delivery.
Need Help Choosing the Right Model?
If you are unsure which model is best for your home, club, or commercial venue, please feel free to contact us.
We will recommend the most suitable configuration and shipping method based on your needs and location.
